Terms & Conditions
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
At Universal Jeep Supplies we are committed to protecting the privacy and security of our customers and site visitors, including you. We therefore fully appreciate and respect the importance of data privacy and security on the Internet.
We believe you should feel both informed and empowered when it comes to our handling and usage of your information. This notice therefore explains:
what information we collect when you’re using the Univesal Jeep Supplies Website or app, or when you’re communicating with us;
why we collect that information;
how we may then use that information;
how we share that information;
how long we keep your information, and how we protect it whilst we have it;
what we won’t do with your information; and
what choice and options you have to control your information.
So you only need to look in one place to find out all you need to know, this notice covers our entire website and services.
Because we’re an online Jeep spares destination, the wording does have to get a little technical at times. But we’ve done our best to try to explain things as clearly as we can. We’re unlikely to have done this perfectly though, so we’re always happy to take any questions, comments or suggestions relating to this notice. Just contact our Customer Care team if you’d like to discuss this with us. For instance, some Jeep spares are referred to as American and English dialect, eg "hood" and "bonnet" are both names for the same hinged body frame which covers the engine.
By using this Website, you consent to the processing described therein and you warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Universal Jeep Supplies will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.
Interlectual Property and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of Universal Jeep Supplies or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Universal Jeep Supplies and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. All images, copy and visual content belong to Universal Jeep Supplies and must not be reproduced, stored or changed without sole permission of Universal Jeep Supplies.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Universal Jeep Supplies. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of Universal Jeep Supplies.
Conditions of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Delivery notice for further information.
In order to contract with Universal Jeep Supplies you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us, connected to a Paypal account with an assured, and valid UK address.
Items will not be sent out of the UK by Universal Jeep Supplies unless prior agreement, which can be aranged over the telephone as postage is quoted for overseas customers.
i i. Universal Jeep Supplies retains the right to refuse any request made by you, and Universal Jeep Supplies reserves the right to close your Universal Jeep Supplies online account at its sole discretion. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Items will only be sent to confirmed Paypal addresses. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes. Please be aware that some of the goods sold through our Websites may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18’s.
a. Our Contract
i. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved us and we have debited your credit or debit card from Paypal. Please see Paypal.com for more information on contractual agreements between your bank and the Merchant "Paypal Inc".
b. Pricing and Availability
i. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT, and broken down for you upon selecting items to place in your shopping cart. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the 'Total Cost'.
ii.The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
i. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction, items will only be sent out when Paypal confirm that the transaction has registered and is safe to dispatch. Goods will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted by Paypal.
Item(s) are accepted to be returned back to Universal Jeep Supplies, within 14 days of dispatch (this is the 'cooling off period'). Any Item(s) will be refunded, less postage, provided they are in the same condition as being sent out to the customer. However, if an item is faulty, the entire cost of the transaction is refunded, with postage back to the same account that it was paid. We are not able to refund payments in cash, or beyond the 14 day policy. Up to 30 days after the transaction takes place, an exchange may be given at our discretion. Beyond 30 days the item(s) are non-refundable.
We may issue gift vouchers in denominations of £20, £50, £100 and £500. Gift Vouchers are valid for 12 months, and you don’t have to spend them all at once. The Gift Voucher will include the price of postage as well as parts, inclusive of VAT. The total amount billed will be taken off the Gift Voucher credit. Gift Vouchers can be ordered from Universal Jeep Supplies via telephone, and will be presented in an envelope if ordered as a gift. Please call us for more details on 01483 860403.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Universal Jeep Supplies and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Universal Jeep Supplies' liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice. Please contact us if you plan to do this in a way which you feel may benefit your cause - should it be charitable or such like.
Disclaimer as to ownership of trade marks, images of personalities and third party copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Universal Jeep Supplies and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Universal Jeep Supplies.
You agree to indemnify, defend and hold harmless Universal Jeep Supplies, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
Universal Jeep Supplies shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments by contacting us with the link at the top of the page, via email or telephone.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Universal Jeep Supplies. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director(s) of Universal Jeep Supplies
Ethical Sourcing Policy
As a reputable and trusted business committed to offering its customers high quality products, Universal Jeep Supplies recognises its obligation to ensure that suppliers are operating ethically.
We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.
All suppliers are expected to comply with their national employment laws and regulations with particular regard to:
• Minimum age of employment
• Freely chosen employment
• Health and safety
• Freedom of association and the right to collective bargaining
• No discrimination
• No harsh or inhumane treatment
• Working hours
• Rates of pay
• Terms of employment
Universal Jeep Supplies will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instil these principles when dealing with their own supplier base.
Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as Universal Jeep Supplies continues to grow it recognises the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.
Everything we do relating to your information is covered by the following over-arching data principles:
Your information belongs to you, not us – you should be able to control it, and you should know about, and be comfortable with, everything that we do with your information;
We will only collect, keep, use and share your information either (a) for genuine business purposes that we’ve explained clearly to you and that you haven’t objected to, or (b) where we’re legally required to do so – and as soon as those purposes have been fully achieved, we will delete your information;
We will be as clear and open as we can with you on what information we collect, why we collect it and how we use it, so you are informed and able to make decisions to control your information in the ways you’re comfortable with;
As long as we have your information, we will keep it up to date and protect it as if it was our own sensitive information, using appropriate security safeguards, having kept on top of and appropriately taken into account the latest industry standards and best practice.
In any interaction you may have with Univesal Jeep Supplies , we collect information in three possible ways:
1. When you directly give it to us (“Directly Provided Data”)
When you sign up for our site, or any time you visit Univesal Jeep Supplies, or purchase our products, or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes, or clicking on active buttons on our side, like ‘Add to Cart’. All this information requires a direct action by you at that time in order for us to receive it.
2. When you give us permission to obtain from other accounts (“User Authorised Data”)
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, social media is an important part of how Univesal Jeep Supplies interacts with our customers. In using social media (e.g. by signing onto Univesal Jeep Supplies using your Facebook or Twitter log-in), you may give us permission to access your information in that social media channel or in other services. So, if you did choose to link your Facebook or Twitter account to Univesal Jeep Supplies, this would enable us to obtain information and content from those accounts. Or if you’re using Univesal Jeep Supplies on your mobile, you can also choose to provide us with location data. The information we obtain from those services does depend on your settings for that service or their privacy policies. So you should always regularly check what those are.
3. When our systems collect information or data as you use our websites or apps, or use websites or apps that are connected to Univesal Jeep Supplies (“System Collected Data”)
These days, whenever you use a website, app, or other Internet service, there’s certain information that gets created and recorded automatically by the IT systems necessary to operate that site, app or service. The same is true when you use our websites, apps and services. For example:
(b) In addition, the type of device you’re using to access Univesal Jeep Supplies and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. What information we can be provided with depends on what type of device you’re using and its settings. For example, different types of information are available depending on whether you’re using a Mac or a PC, or an iPhone or an Android phone. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.
We need to answer this question first at the headline level, before looking at specifics.
At the headline level, we collect two types of information:
“personally identifiable” information (meaning it can be used to specifically identify you); or
“non-personally identifiable” information (meaning it relates to you but can’t be used to specifically identify you i.e. anonymous data like your unique Universal Jeep Supplies customer account login).
When explaining the specific information we collect about you, we will endeavour to confirm which is “personally identifiable” and which is “non-personally identifiable” on the other.
The easiest way to explain the specific information we collect about you is to look at every different point of interaction you may have with Universal Jeep Supplies, as we collect different information at different points in your user or customer journey with Universal Jeep Supplies. These interaction points include the following:
Browsing our site;
Saving an item;
Registering with Universal Jeep Supplies Website;
Logging into Universal Jeep Supplies once registered;
Making a purchase from Universal Jeep Supplies (i.e. adding to bag, checking out and completing a purchase);
Contacting Universal Jeep Supplies via email, either about an order or for any other reason;
Using Universal Jeep Supplies social media channels;
Clicking on Universal Jeep Supplies banners, hyperlinks or plugins.
Set out below is an explanation of what information we collect at each of these interaction points, along with confirmation of (a) whether you directly give it to us, or we collect it with your permission, or whether it is collected by our technical systems; and (b) whether it is “personally identifiable” information or “non-personally identifiable” information:
the IP address of the computer or the proxy server that you use to access Universal Jeep Supplies – this is personally identifiable information;
The type of device used to access our Services, your computer operating system details and settings, your type of web browser and your settings for that browser, the name of your ISP, (if you are accessing Universal Jeep Supplies using a mobile device) your mobile device, your mobile operating system, your mobile device identifier provided by your mobile device operating system, and location data (if you have that functionality set up) and other general device or systems information – this is non-personally identifiable information; statistical information and log data about number of visits to certain pages on the site (e.g. the home page); the pages you viewed and activities you carried out during your visit; the date and time of your visit; the duration of an individual page view, the paths taken by visitors through the site – this is also non-personally identifiable information.
If you are logged in on Universal Jeep Supplies when browsing, a cookie on your device will also identify you, and record and associate all of this non-personally identifiable usage information and log data with your account.
If you are logged in on Universal Jeep Supplies or log in during that same visit, the non-personally identifiable information relating to that saved item will be associated with your account, so that it is then displayed in your ‘Saved Items’ list for the next 60 days or until you remove it from your ‘Saved Items’ list (if earlier).
Registering on Universal Jeep Supplies: In order to place an order with Universal Jeep Supplies, you need to create an account with us and become a registered user. It is not possible to place an order without being logged in on Universal Jeep Supplies on the Website. Please be aware that if you wish to not submit such electronic Information having not browsed the site, you may still make an order on the telephone and therefore such Information will not be retained. To create an account and register with us, you need to provide us with at least the following Directly Provided Data, all of which will be personally identifiable information:
your email address;
your mobile phone number.
After you create an account and register with us, you can then choose to provide further information about yourself during the registration process (for example, your gender and location).
When you create an account and register with us, Universal Jeep Supplies will keep that Directly Provided Data for as long as you are registered with us, so that we can then use it to identify you by your Universal Jeep Supplies profile, to operate all the systems (such as delivery systems) to enable you to place an order to purchase products from Universal Jeep Supplies, and to offer you a personalised, relevant experience with Universal Jeep Supplies.
Logging into Universal Jeep Supplies: Once registered, if you wish to log in, you will need to input your email address and password again, which is Directly Provided Data and personally identifiable information. This will be matched to the up-to-date Directly Provided Data of the same type associated with your account to confirm your identity, and to enable you to place an order to purchase products from Universal Jeep Supplies.
Purchasing from Universal Jeep Supplies: To purchase products from Universal Jeep Supplies, you will need to do the following:
click the relevant button on the site to add the product(s) to your bag/cart – at which point our systems will collect this Directly Provided Data relating to the identity, size and other product attributes of the item(s) you’ve added, so the item(s) can then be displayed in your ‘cart’ until the end of that visit. This is non-personally identifiable information;
be logged in (see above for an explanation of the information required to do that);
select certain options relating to the delivery of the products you wish to order – our systems will collect this Directly Provided Data relating to your delivery selections in order to be able to fulfil and deliver your products to you by your required delivery method, should you complete your order. This is non-personally identifiable information;
input certain details relating to your credit card, or log-in details for certain other payment systems, such as PayPal or Worldpay (when providing card payment over the telephone for items ordered not on the Website, but including that of). This Directly Provided Data will be collected by our systems, so we can take the required payment for the products you wish to purchase, should you complete your order. These details are personally identifiable information.
To complete your order, you finally need to click the relevant button to ‘Place Order’. When we have this Directly Provided Data, we will record the full details of the completed order in our systems for as long as you are registered with us, so we can (a) fulfil and deliver your order, (b) add it to your order history and have a record of your purchases in order to deal with any queries you may have or process any returns you may wish to make, and (c) include it within the financial records of our business transactions. This is all personally identifiable information provided by you.
Contacting Universal Jeep Supplies: if you contact our customer service for any reason (for example when you submit a question using the "email us" or directly email us on the email address above, or if you communicate with us on the telephone, and/or social media with messaging systems), irrespective of which of the available communication channels you use to contact us, we will record the contact and collect all applicable information relating to the contact. Details of the contact with you will be both Directly Provided Data and personally identifiable information, which we will then:
keep and use to help us categorise your specific question or contact, respond to it, and, if applicable, investigate, deal with and resolve any issue or incident, and
keep for so long as you are registered with us so we have a history of all of our communications with you, any issues you may have had with us, and what we did to resolve those issues or incidents, which we can then use to ensure that we deal with any further contacts appropriately.
Using or interacting with Universal Jeep Supplies social media channels: When you use or interact with any of our social media channels (like Facebook and Twitter), we may collect, record and retain certain System Collected Data and User Authorised Data regarding your activities on those social media channels, such as the frequency of your visits. For example, if you choose to use the Facebook “like” button to indicate you like any of our pages or associated apps, or if you tag any of your social media contacts or link to them in any content you post, we will record this information. This is most like to be non-personally identifiable information but may also include personally identifiable information depending upon your settings with those channels.
Any content you put or add on any of our social media channels will be Directly Provided Data, which may be personally identifiable information depending upon the content. We will collect, record and use that content and any other information you provide when putting or adding it to any of our social media channels (including any information that you have permitted those social media channels to share with us or that is allowed by your user settings on those sites).
Finally, any additional information about you that you need to provide when you use a particular social media channel or app will be explained in the terms and conditions for that app.
Clicking on Universal Jeep Supplies emails, banners, hyperlinks or plugins: if you view or click on emails that we have sent you, or on banners, hyperlinks or plugins we have placed on our website or other websites, both the fact that you have done so , as well as the address of the site you were on when you did so, will be Directly Provided Data that we will record. This is all non-personally identifiable information. We will use this information to track and analyse how successful those emails, banners, hyperlinks or plugins are in engaging with you.We are constantly innovating to improve Universal Jeep Supplies and the Services, which means we may create new ways to collect information from you. If we do, we’ll tell you about any new information we are collecting through updates to this notice.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save Item”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping with Universal Jeep Supplies, these cookies will remember your preferences (like your language or location, sometimes automatically translated by services such as Google Translate, which therefore depends on your browser system settings if automated within your device), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are alre